SERVICE AND REPAIR
TIMELY SERVICE IS CRETICALLY IMPORTANT FOR ANY CAMERA
this allows to significantly extend the life of the camera and, most importantly, maintain a high-quality result when
shooting a video.
FullFrame professional service — modern technical center consists of a group of talented engineers with extensive experience in fields such as optics, mechanics and electronics.
In our work, we use only high-quality diagnostic and repair equipment from leading manufacturers such as ZAISS, TRIOPTICS, GECKO-CAM, DENZ, as well as optical equipment of our own production.
If you want to entrust your optics to qualified engineers, we are waiting for you in our technical center.
We are always in touch and will be happy to provide you with detailed advice on any questions.
We provide full technical support for cinema and photo equipment from leading manufacturers.
OPPORTUNITIES OF OUR SERVICE CENTER
replacement of buttons
and body elements
repair and replacement
TOTAL QUALITY CONTROL
WHAT IS A QC CERTIFICATE AND QUALITY CONTROL?
Quality control — after repair or maintenance, all lenses are thoroughly tested and inspected by the quality control department before being returned to the owner.
QC-Certificate is issued for the result of equipment maintenance at your request.
It contains detailed technical information on the condition of mechanical and optical assemblies, electronic components, as well as a complete report on optical deviations.
Compliance with factory and operational specifications.
PRICES AND DESCRIPTIONS
General conditions and recommendations
We recommend that you schedule maintenance or repair your equipment before starting any large project.
We do not provide the final price of service or repair without detailed diagnostics.
In most cases it takes
1 to 4 hours.
Diagnostics is free of charge if repairs are continued.
In case of refusal to repair, you pay 1500 as compensation for the time spent on diagnostics of your equipment.
On average it takes 1-5 working days if the necessary spare parts are available
in our warehouse.
For repair / maintenance
of lenses, photo or video equipment is 3 months.
The warranty for installed parts varies from 6 to 12 months, depending on the manufacturer.
Our own delivery service operates daily from 11:00
In other cityes, shipping
is via UPS at customer’s expense.
We accept all types of payment methods including bank cards, checks and transfers.
* SPARE PARTS ARE NOT INCLUDED IN THE PRICE
|DESCRIPTION OF WORKS
Disassembly of all mechanical and electronic components, cleaning of all units, replacement of heat-conducting components, loctites, cleaning and re-lubrication of the mount, replacement of the locking pin and setting the flange distance.
Cleaning and relubrication of the mount, cleaning the sensor, cleaning the cooling system, replacing the RTC battery, checking and adjusting the working distance.
Any mounts / adjustments of the LDS connector and shims are included in the price.
|Replacement of body elements and controls
Removing damaged parts, installing new ones and adjusting if necessary.
|Cleaning the sensor
Antistatic cleaning of the surface of sensors, protective and UV stacks.
Cleaning and lubricating PL / LPL mount
Ultrasonic cleaning of the mount assemblies, applying new grease and replacing the locking pin.
Replacement of standard connectors, buttons, etc.
THE MOST POPULAR PROBLEMS
The clamping ring of the mount does not fix the lens well.
Wear of the pressure ring. Over time, a depletion appears on the inner surface of this ring, which affects its thickness and, accordingly, the degree of fixation of the lens on the camera. It is necessary to change the pressure ring.
The pressure ring twitches.
The grease has lost its properties. Prevention, disassembly of the movable part of the mount, removal of the used lubricant and application of a new one is required.
The time code does not work correctly, the date and time are reset.
Typically, the problem is in the battery that provides low-voltage power to the volatile memory of your device. It needs to be replaced.
Poor, unstable radio focus communication.
First of all, pay attention to the building density and the number of parked cars near you. Dense building affects the re-reflection of the radio signal and the loss of power. In turn, each car is equipped with an alarm that affects radio contamination. If there are no above obstacles, then first you need to change the communication channel (frequency of operation), if this does not correct the situation, then you need to change the radio module.
There is no infinity or the focal scale does not match the actual distance.
Your camera mount also has a flange focal length. Sometimes it also needs to be checked and configured. Based on practice, in most cases, the cause is a malfunction of the lens itself.
IF YOU HAVE QUESTIONS
PLEASE CONTACT US
If you have any questions about the repair or service of lenses please send us a message or contact us by phone.
Do not hesitate to write to us at any time.
Our engineers will always answer all your questions.